In the "boss special" issue of Investir devoted to the AI challenge (25 July 2026), Aiman Ezzat, CEO of Capgemini, argues a simple and commercially loaded thesis: AI's value does not come from the technology itself but from its integration at the core of operations. IA agentique, "capable of acting autonomously," marks in his view a major breakthrough that will enable a structural transformation of how companies function — and puts the integrator at the center of the game.
The evidence put forward. Three years ago, Capgemini committed an investment of €2 billion (offering portfolio, partner ecosystem, employee training). The claimed effects are measured on the delivery side: on certain projects, more than 30% faster application development depending on application type, and nearly 20% fewer incidents and service interruptions. On the market side, generative and agentic AI projects account for more than 11% of first-quarter bookings, up from 6% a year earlier. The stated ambition: 5.5% to 7.5% annual growth at constant exchange rates by 2028, with improved profitability and cash generation.
The diagnosis on clients. Generative AI paved the way with individual productivity gains of limited impact; agentic AI goes further by introducing "a new form of work," with agents that execute tasks, embed themselves in business processes, and contribute to decision-making. But delivering on the promise is "anything but simple": complex legacy systems, insufficiently mature data, governance, security, costs. Scaling requires rethinking systems, data, processes, organization, and operating models — "we are very far from plug and play."
The program. Build an agentic technology layer on a modernized foundation, orchestrate collaboration between humans and agents, control the costs of this new workforce. Without clear governance of roles, security, and responsibilities, "deploying thousands of agents enterprise-wide would be a dead end." Hence the reframing of the question: "the question is not who develops the best models but who helps companies get value from them."
The market and employment. The agentic transformation spills beyond traditional IT budgets into operational budgets and strategic priorities; Capgemini estimates the opportunity at over $400 billion a year by 2030 for digital services and consulting. On employment, Ezzat remains cautious: a profound impact on jobs, with tasks automated and jobs created, but "too early to say" whether the net balance will be negative. The acquisition of WNS creates "a global leader in intelligent operations," announced as a growth pillar.